Wild Card

Sales Language Defines Your Sales Approach


Recently I was reading an article in the New York Times called, “Does Your Language Shape How You Think?” Of course, that got me thinking about how sellers talk about this profession.

Take Xerox, for example. I’ll never forget the first time I sat in on a team meeting after I’d been promoted to major accounts. We were supposed to “get in bed with our customers.” Sales was about seduction and scoring was the ultimate goal!  [I'm not a prude, but as a woman I was appalled at the conversations.]

Sales Method  Seduction Revolutionary War

Then there are the companies where sales is war! We blitz our territories. It’s us versus the competition. It’s an all out battle to win the account, because there is no second place. Salespeople read The Art of War, think strategically, draw up battle plans and try to catch the enemy sleeping.

Another similar metaphor is selling as a game – which we all know has winners and losers. Gordon Gekko perhaps played it the best. It’s a “win at all costs” mentality coupled with “the end justifies the means” thinking.

Maybe the companies you’ve worked for focused on hunters and gatherers. The best sellers had a killer instinct that served them well as the pursued their prey, bagging the big corporate behemoths. And, the nice gatherers stayed home and tended to the existing client base, showering them with tender loving care.

The truth is, none of those metaphors work for me anymore. They feel banal. Old school. Trite. Manipulative.

Our prospects need us to do more today. They need us to lead, guide, provoke and inspire.

YOUR TURN: What’s the best metaphor for the next decade? Share your ideas!

After a successful career in the sales world, writing five books, and speaking internationally, Jill is now tackling an even bigger challenge. She's focused on bringing the "millions in the middle" together to solve some of the biggest issues facing our country and the world. Jill truly believes so much more is possible if we can work together.